Date: Sat, 8 Jul 2000 16:21:02 GMT
Reply-To: An_American_Consumer@DMFJFB.GOV
Sender: "SAS(r) Discussion" <SAS-L@LISTSERV.UGA.EDU>
From: An_American_Consumer@DMFJFB.GOV
Organization: American Consumers Should Demand Satisfaction!
Subject: Warning! -- SONY SUBSTANDARD SERVICE
Anyone considering the purchase of a Sony peripheral for their computer
might want to give it some further thought. There clearly is not a
reciprocal relationship between what they sell and what they service.
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I purchased a CD-RW drive back in April that just recently went bad
(won't read). When I called Sony service, I was told that I could not
get a replacement and that I had to ship it across the country to be
"repaired" (and we all know what that means...) - with a three (3) week
turnaround. Assuming that they keep their 3-week commitment, with
shipping both ways, I'd be without the use of the unit for at least
five weeks!!!
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I hardly think that's reasonable or fair.
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Compare this to HP, who under the same circumstances would simply ship
you out a replacement unit and issue a call-tag for the old one.
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Sony is a behemoth in the marketplace and as such, they have an
obligation to scale their service facilities to meet demand. To not do
so is an indication of their lack of commitment to customer satisfaction
and an unwillingness to stand behind their products.
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Buyer be ware!
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