Date:         Mon, 17 Mar 2003 14:09:46 -0500
Reply-To:     "David B. Klein" <dbklein@sympatico.ca>
Sender:       "SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>
From:         "David B. Klein" <dbklein@sympatico.ca>
Subject:      Re: Grad pack 11.5
Comments: To: DKHGRMI@aol.com
In-Reply-To:  <5C86F1D5.36DDBF9B.0014A62A@aol.com>
Content-Type: text/plain; charset="us-ascii"; format=flowed

At 02:00 PM 3/17/2003 -0500, Dale Howe wrote:
>Angry at SPSS over Grad Pack not including all the manuals? Surely not at
>the price charged? I could not have had access to the software had I been
>required to pay full price.


Grad Pack 10 used to include one decent manual, SPSS Base 10.0 Application
Guide. If you remove a benefit like that you can expect customer
satisfaction is going to suffer.