Date: Wed, 19 Nov 2003 09:47:42 +0100
Reply-To: Spousta Jan <JSpousta@CSAS.CZ>
Sender: "SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>
From: Spousta Jan <JSpousta@CSAS.CZ>
Subject: Re: New SPSS Support web site.
Content-Type: text/plain; charset="iso-8859-2"
Nice to hear, that you consider login and password to be a feature!
'Blessed are the poor in spirit: for theirs is the kingdom of heaven.' (Matthew 5,3)
From: Lucas, Gail [mailto:firstname.lastname@example.org]
Sent: Tuesday, November 18, 2003 11:03 PM
Subject: New SPSS Support web site. [faked-from][mx]
> Dear SPSS X List,
> SPSS Technical Support has been working to improve the Support section of www.spss.com. Our goal is to provide you with a clear, efficient site that makes it easy for you to access the information you need.
> On November 10th, we introduced phase one of our improvements. This first phase includes enhancements to the organizational structure of the site and to the overall look and feel of the pages. Additional modifications to the site will be made over time, each with the intent of making the site a more usable, valuable resource for you.
> Below you will find a description of the phase one changes and an explanation of some of the new features you will see in the updated Support pages. We hope that you find these improvements helpful, and we welcome your feedback.
> Thank you,
> SPSS Technical Support
> Features of the New Support Web Site
> Login and password for entry to the Support Web Site
> One of the more noticeable changes to the Site is the need to enter a login and password for access to the Site. The login process was implemented to enable us to provide a customized visit based upon the products you currently own.
> Previous feedback from visitors to the Support section of www.spss.com indicated that customers are generally seeking information about specific products that they already own and that information about other products can be distracting. Now, by entering a login, we are able to customize the information that is presented to you based on the SPSS products that your organization is currently using.
> On November 5th, an email was sent to all current customers who had previously provided us with their email address that contained their login in and password information. If you did not receive a letter, please visit <http://support.spss.com/>, and select 'please click here to sign up'. We will contact you with login information as quickly as possible.
> New features
> There are several new site features, some of which are listed below.
> * My Personal Info - allows you to update your name, phone number, e-mail, and other personal profile items.
> * Troubleshooting - provides you with access to your case history for the last three months. You can also update open cases from this link.
> * My Corporate Info - allows you to see the cases opened for your company in the last three months.
> * New Problem Submission form - many fields are automatically pre-populated based on your profile.
> Proactive Notification
> As part of an ongoing effort to provide enhanced services to you, SPSS Technical Support will be implementing a Proactive E-mail Notification program. This program is designed to provide you with important information about your products, such as high priority bugs, new patch availability, and phone/Web Site outages. To participate in this program, you must sign up by visiting "my Personal Profile," choosing "Personal Profile," and then selecting "Receive proactive e-mails." If you do not wish to participate in this program, simply leave the box blank. (Please note: the box is blank by default.)
> Comments and recommendations for the site
> While we're confident that the enhancements we've made thus far to our site will provide you with improved features and navigation, we are always interested in additional improvements. To make providing suggestions easier we have added "Support Web Site" as an option on the Problem Submission form. You can share comments, requests, and concerns with SPSS Technical Support using the "Open Case" screen. Selecting "Support Web Site" as the product forwards your message to the Support Web Site team.