Date:         Mon, 1 Aug 2005 10:01:56 -0400
Reply-To:     "Will Bailey [Statman]" <statmanz@earthlink.net>
Sender:       "SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>
From:         "Will Bailey [Statman]" <statmanz@earthlink.net>
Subject:      Correlating Rankings to Satisfaction
Content-Type: text/plain; charset="us-ascii"

In a survey we ask the respondent to note their 1st, 2nd & 3rd attribute in
selecting a service provider. For example, the list includes attributes such
as financial credentials, variety of services available, timeliness of
response, etc

Then we ask the respondent to rate their overall satisfaction from very to
not at all with the "quality" the attributes they typically use, that is,
their satisfaction with the 3 attributes that they tent to use the most [the
top 3].

My interest is to see if those items they deem as being important in the
selection process are correlated with their level of satisfaction for those
they typically use.

I sense the correlation would be high else why use them but am not sure how
the test this theory.

Opinions appreciated.

WMB
Statistical Services

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