Date:         Thu, 23 Aug 2007 13:16:35 +0530
Reply-To:     "N, Raghupathi" <raghupathi.n@GENPACT.COM>
Sender:       "SAS(r) Discussion" <SAS-L@LISTSERV.UGA.EDU>
From:         "N, Raghupathi" <raghupathi.n@GENPACT.COM>
Subject:      contact center optimization
In-Reply-To:  A<1187634154.177214.187090@50g2000hsm.googlegroups.com>
Content-Type: text/plain; charset="us-ascii"

Hi all,

If some one having information regarding the contact center optimization
(ASA, AHT analysis etc), call volume forecasting and incident reduction
in call center.

Please send some document related to above said.

Thanks in advance.

Raghu