Date: Wed, 6 May 2009 13:49:28 -0500
Reply-To: SPSS Support <support@spss.com>
Sender: "SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>
From: SPSS Support <support@spss.com>
Subject: Re: SPSS install on Mac
In-Reply-To: A<200905061335.n46AooAr007020@malibu.cc.uga.edu>
Content-Type: text/plain; charset="us-ascii"
Hi Effie,
Here is a resolution from the Knowledgebase at http://support.spss.com that addresses the problem. If the steps there do not resolve the problem, then I would suggest opening a case with support at that web site.
David Matheson
SPSS Statistical Support
*****************
Resolution number: 74554 Created on: Dec 5 2007 Last Reviewed on: Mar 19 2009
Problem Subject: Trying to install SPSS 16/17 for the Mac yields an error message that there is already a previous installation of SPSS and will not allow the installation process to continue.
Problem Description: I am trying to re-install SPSS 16/17 for the Macintosh. I am unable to do so because during the installation I am met with an error message telling me that there is already a previous flavor of SPSS on this machine and that it must be removed before a new install can take place. What is the reason for this message and how can I resolve this so that I can install SPSS 16 for the Macintosh?
Resolution Subject: Completely remove the previous installation of SPSS from the affected Macintosh computer
Resolution Description:
The reason this is happening is that the previous installation of SPSS 16 for the Macintosh was not uninstalled correctly.
These instructions apply *only* under the condition that you do not have any other SPSS products installed (e.g. Amos).
***
If you have 'trashed' the SPSS program, but not yet emptied your trash, proceed to (1).
If you have 'trashed' the SPSS program and emptied your Trash, proceed to (2).
***
(1)
Please perform the following steps:
'Un-trash' the SPSS program files and folders.
If you are unable to apply a step, skip to the next one.
On your Mac desktop, open the hard drive icon. (Typically labeled "Mac Hard Drive".)
Open the "Applications" icon.
Open the "SPSSInc" folder.
Open the folder corresponding to the version of SPSS that was trashed or migrated.
Open the "_uninstall" folder.
(There is more than one 'uninstaller' file in the folder, so be sure the customer can see the extensions of their files. If they cannot, see 'Mac - View file extension when not displayed'.)
Launch the 'uninstaller.command' file.
Follow the prompts to uninstall SPSS 16/17.
When the uninstall process is complete, proceed to next steps.
Close all open windows.
Proceed to (2).
***
(2)
Please perform the following steps:
If you are unable to apply a step, skip to the next one.
On the Macintosh desktop, open the hard drive icon. (Typically labeled "Mac Hard Drive").
Open the "Users" icon.
Open the "house" icon with your login name.
If present, trash the "InstallShield" folder icon.
Open the "Library" folder icon.
If present, trash the "initspssmac" icon.
Open the "Preferences" folder icon.
If present, trash any entries that begin "com.spss".
If present, trash any entries that begin with "spss".
Close all windows.
Open the hard drive icon. (Typically labeled "Mac Hard Drive".)
Open the "Applications" icon.
If present, delete the "SPSSInc" folder.
Empty the Trash.
Restart the computer.
Install your SPSS product in the manner described in your installation documentation.
-----Original Message-----
From: SPSSX(r) Discussion [mailto:SPSSX-L@LISTSERV.UGA.EDU] On Behalf Of Effie
Sent: Wednesday, May 06, 2009 8:35 AM
To: SPSSX-L@LISTSERV.UGA.EDU
Subject: SPSS install on Mac
Hi,
I have an aluminum 13-inch MacBook. I tried to install SPSS 16.0 on it the other day but i did not
complete it due to lack of good internet connection. When i attempted to re-install the program at a
later time i got the following message:
"Install has detected the presence of SPSS 16.0 for Mac. Please uninstall the existing version before
installing this version of the product."
I have searched my mac repeatedly since then, but i have not been able to detect any SPSS related
material/programs. How do i uninstall something that does not seem to exist? If the software does
"exist" somewhere, how do i uninstall it??
Do you have any suggestions as to what i should try next??
Thanks in advance!
Effie
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