Date:         Fri, 18 Dec 2009 10:59:53 -0600
Reply-To:     SPSS Support <spsssupt@us.ibm.com>
Sender:       "SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>
From:         SPSS Support <spsssupt@us.ibm.com>
Subject:      Re: SPSS Proactive Notification - SPSS Statistics 18.0.1 Patch
              Availability Notice
Content-Type: multipart/alternative;

Hi Michael,

I believe this is the first note we've seen come across the list reporting
a problem installing the patch. I checked our case tracking system and
there was no case in the system for you regarding this issue, so I've
opened a case. We'll need to get specifics on the error you're getting and
your machine specifications to track down what might be happening here.

David Nichols
SPSS, an IBM Company


From:
Michael Kruger <aa3657@wayne.edu>
To:
SPSSX-L@LISTSERV.UGA.EDU
Date:
12/18/2009 06:32 AM
Subject:
Re: SPSS Proactive Notification - SPSS Statistics 18.0.1 Patch
Availability Notice
Sent by:
"SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>



It would be nice if someone from IBM(SPSS) would reply to some of the
issues and concerns people in the listserv are voicing. I tried to apply
the patch to an 18.0 install on my laptop that has an AMD Dual-Core CPU
(Turon, I believe) and received a message that the 'install was not
supported on this machine's processor' or something to that effect. I
submitted a 'case' to SPSS support over a week ago and have never
received a reply. I realize that there will likely be changes with the
IBM acquisition. But I think IBM should realize that a lot of people use
SPSS not only in their work but in teaching and subsequently the
students in those classes become SPSS users and will help the bottom
line for IBM. As people begin to adopt alternative software packages
(SAS, S-Plus, STATA, R,etc), the company loses potential revenue. These
annual upgrades, often creating more time consuming installation
problems relative to the obtuse improvements in features make the
product less and less attractive to me as a user and educator.


Michael Kruger
Statistical Analayst & Instructor
Dept. of OB/GYN
Wayne State University School of Medicine

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