Date:         Wed, 3 Apr 1996 08:10:46 -0500
Reply-To:     "L.A. Romsa" <laromsa@REV.STATE.WY.US>
Sender:       "SPSSX(r) Discussion" <SPSSX-L@UGA.CC.UGA.EDU>
From:         "L.A. Romsa" <laromsa@REV.STATE.WY.US>
Subject:      spss info

-- [ From: L.A. Romsa * EMC.Ver #2.5.02 ] --
 
PAUL M. BAKER wrote:
>
> Is SPSS alsways so slow to respond?  Are they so confident of market share
> that they only take orders?
>
> I sent a request for information on educational pricing over a week ago
via
> email, and called the sales office last Wed., and have not yet had either
> message answered. Is this their usual response pattern?
>
> I *might* still be interested but given the response have serious concerns
> about the support of product. Perhaps statistica or another product might
> be more interested in my business.
>
> Insight from other users always welcome.
 
Maybe it was a bad hair day.
 I've had excellent service since I first inquired about spss. They faxed
info in minutes,mailed addittional promptly. Questions have been answered
quickly and accurately and  I've even recieved follow-up calls to insure my
satisfaction. I'd give them another chance, I believe you will be glad you
did. L.A. ROMSA