Date:         Fri, 28 Nov 1997 16:22:20 -0600
Reply-To:     "Tverdek, Edward" <etverdek@SPSS.COM>
Sender:       "SPSSX(r) Discussion" <SPSSX-L@UGA.CC.UGA.EDU>
From:         "Tverdek, Edward" <etverdek@SPSS.COM>
Subject:      Re: error in updating 7.5 license?
Comments: To: Necia A Black <black@ACSU.BUFFALO.EDU>

Necia,
 
You might advise the user to shut down all
non-essential applications, run LICRENEW.EXE
from the SPSS directory, and enter the code
once again when prompted for it (with the proper
spaces, etc.).  This route often averts the "there
appears to be a license..." message, even when the
code appears to have been accepted when entered
during the SETUP.EXE installation program.
 
I hope this helps,
 
Ed Tverdek
SPSS Technical Support
 
>----------
>From:  Necia A Black[SMTP:black@ACSU.BUFFALO.EDU]
>Sent:  Wednesday, November 26, 1997 10:02 AM
>To:    SPSSX-L@UGA.CC.UGA.EDU
>Subject:       error in updating 7.5 license?
>
>Hi,
>
>A user is having trouble updating her SPSS license code for version 7.5 in
>Win 95.  It accepts the license in the set up and even tells her the new
>date is 11/1/98.  But, if she trys to do anything, she gets:
>
>There appears to be a license code, but it is invalid,  Reason number 5.
>
>Does anyone know what this implies?  If it were an invalid code would SPSS
>accept it in the first place?  If not, then it must be a valid code.  Then
>what
>would give the error message?
>
>I'm stuck, especially since I do not yet even have W'95 in my office.  No
>further comment there.
>
>TIA.
>Cheers,
>Necia
>
>--
>
>Necia A. Black, RN, Ph.D.     e-mail:  black@acsu.buffalo.edu
>231 Computing Center          Web URL: http://www.acsu.buffalo.edu/~black
>SUNY-Buffalo                  FAX:     (716) 645-3734
>