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Date:   Wed, 14 Jan 1998 15:03:48 -0600
Reply-To:   "Tverdek, Edward" <etverdek@SPSS.COM>
Sender:   "SPSSX(r) Discussion" <SPSSX-L@UGA.CC.UGA.EDU>
From:   "Tverdek, Edward" <etverdek@SPSS.COM>
Subject:   Re: License codes for SPSS 8.0

The Customer Support Coordinator for SPSS International quite rightly reminded me that our customer base does not stop at the borders of the North American continent. I should have pointed out in the previous note that all of this information applies exclusively to SPSS 8.0 users in the U.S. and Canada. SPSS 8.0 users in other countries are not likely to encounter the chronic problems of missing license codes that some domestic 8.0 users are experiencing. International users who do encounter this or any problem with their software can contact their local SPSS offices. Contact information for each of these is available at

Technical support questions can be routed directly to the appropriate representatives by completing the standard Websupport form at

and indicating the appropriate country of purchase in the first box.

I apologize for any confusion.

Ed Tverdek SPSS Technical Support

>---------- >From: Tverdek, Edward >Sent: Tuesday, January 13, 1998 1:21 PM >To: SPSSX-L@UGA.CC.UGA.EDU >Subject: License codes for SPSS 8.0 > >As some list contributors may already be aware, >several copies of SPSS 8.0 shipped over the past >few weeks without the license codes necessary for >installation. License codes are *not* the six- or >seven-digit number typically referred to as your >"serial number" but rather the longer string of >numbers (usually 29 digits) for which you are >prompted during the installation program. A code >is normally included with the software on a >separate sheet of paper which clearly designates >it as your "license code". > >If you receive SPSS 8.0 without such a code, >please contact our Customer Service department >so that SPSS can provide you with one. One easy >way to do this would be to submit the necessary >information about your version of SPSS to > > > >and SPSS's Customer Service representatives can >e-mail you your code promptly. If you don't have >easy access to the SPSS web site, you can call >SPSS Customer Service at 800.521.1337. Please note >that license codes are version-specific, so >entering the code for an earlier version of SPSS >you might have been running will fail, as will a >code from a colleague's version of SPSS 8.0. > >Needless to say, SPSS deeply regrets this shipping >error, and apologizes for the confusion and delays >it causes in users getting started with the software. >We hope that the new features in SPSS 8.0 provide some >consolation for the inconvenience and, as always, >appreciate the patience as well as the caliber of >our users. > >Regards, > >Ed Tverdek >SPSS Technical Support > > > > > > > > > >

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