Date: Tue, 1 Sep 1998 22:39:07 +0800
Reply-To: LI LIANJIANG <lianli@NET1.HKBU.EDU.HK>
Sender: "SPSSX(r) Discussion" <SPSSX-L@UGA.CC.UGA.EDU>
From: LI LIANJIANG <lianli@NET1.HKBU.EDU.HK>
Subject: Re: Support advisory
Content-Type: TEXT/PLAIN; charset=US-ASCII
Yes, I totally agree with Mr. Timothy Ross about the excellency of SPSS's
technical support. I'm particularly thankful to Mr. David Nichols for
his prompt answers to my two questions. Honestly I did not expect that he
would be so quick and thorough.
I'm not comparing SPSS with SAS or any other statistical programs.
Hong Kong Baptist University
On Tue, 1 Sep 1998, Timothy Ross wrote:
> Weighing in on the SPSS, SAS, Statistica debate. I am not a
> statistician, but have to do a lot of statistics and database
> manipulations. While SPSS isn't always the easiest program to use, it
> is far more user friendly in my limited experience than SAS. In
> addition, I have found the SPSS support staff to be nothing short of
> excellent. I am especially impressed with this list. Where else can
> you get free statistical consulting?
> I am sure that some people in need of tech support fall through the
> cracks, but in comparison to other tech support experiences I have had,
> SPSS stands out for its responsiveness. Has anyone tried to get through
> to AOL or Microsoft and had a better experience?
> I hope that the SPSS staff does not discouraged over this conversation.
> Sure, there is always room for improvement, but there are many of us who
> are appreciative of your efforts.
> Dr. Timothy Ross
> Center for Urban Research