-------- Original Message --------
Subject: OCLC QC Tip of the Month / April 2011: Contacting OCLC
Date: Mon, 4 Apr 2011 10:19:57 -0400
From: Goodson,Luanne <[log in to unmask]>
Reply-To: askqc <[log in to unmask]>
To: <[log in to unmask]>
This message is being widely cross-posted.
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Contacting OCLC
There are many ways to contact OCLC about issues with WorldCat, the most
common being while viewing a bibliographic record in Connexion and
choosing Report Error from under the Action menu.
The Report Error window is free-text so questions or concerns can be
sent just as easily as a merge request or an error report. The window
also sends us a copy of the record being viewed as it appeared at the
time the window was opened, and allows the sender to have a copy sent to
a personal email address.
Basically, if you are a cataloger, or working with cataloging data and
you need to contact OCLC simply send an email to [log in to unmask] (or
use the Report Error function in Connexion which sends to that address).
QC staff also provides NACO work for non-participating institutions. If
you are not at a NACO library you can request changes to authority
records or report duplicate records while viewing an authority record in
Connexion. In this case the Report Error function sends to
[log in to unmask] (or you can email directly). We also create authority
records to resolve existing conflicts. If you are at a NACO library
please see the NACO website for assistance
http://www.loc.gov/catdir/pcc/naco/naco.html
[log in to unmask] is an address to help users with more esoteric types of
questions. Typical queries to this address are about cataloging
policies, standards, and practices. This email address is more for
asking advice instead of about fixing specific bibliographic information
in existing records. Users may send suggestions and concerns that
involve groups such as the Program for Cooperative Cataloging to
http://www.loc.gov/catdir/pcc/.
If you are interested in OCLC quality programs like Enhance
http://www.oclc.org/worldcat/catalog/quality/default.htm or are already
a participant you can reach the appropriate staff at [log in to unmask]
Contact Support under the Help menu in Connexion opens a form which is
also free-text. However, this form is intended for problems related to
how Connexion works (e.g. saving a record results in an error message;
the menu bar in Connexion Client disappeared; how do I ... create a
macro.. customize the Toolbar... work offline, etc.). Questions arising
from products other than Connexion should also be sent to
[log in to unmask] For instance, cover art issues are common, but those
only arise when using products like FirstSearch or WorldCat.org.
Support takes such queries and helps when it can or forwards to the
appropriate area. If a question comes to them about fixing a record,
merging duplicates, validation issues, etc. they will forward to QC
staff.
Documentation can be found here:
Bibliographic Formats and Standards Ch. 5
http://www.oclc.org/bibformats/en/quality/default.shtm which includes
instructions on what kinds of errors to report, and how and where to do
so.
WorldCat and Cataloging documentation
http://www.oclc.org/support/documentation/worldcat//
Librarian's Toolbox: http://www.oclc.org/toolbox/default.htm
Email addresses discussed above:
[log in to unmask] = ask questions about bibliographic records,
report bibliographic errors you cannot correct, report duplicate
bibliographic records, cataloging issues in general, etc.
[log in to unmask] = non-NACO libraries: report authority record
errors or duplicates, etc. ; NACO libraries: questions about locked
authority records, discrepancies between copies of the
file, authorization number issues, etc.
[log in to unmask] = cataloging policy, standards, and practices
questions
[log in to unmask] = all things Enhance (including authorization
number issues, National Enhance, etc.)
[log in to unmask] = Connexion functionality problems, issues with
other products, cover art, anything not listed above.
Please send any questions or concerns to: [log in to unmask]
Luanne Goodson
Consulting Database Specialist
OCLC Quality Control Section
6565 Kilgour Place MC 139
Dublin, Ohio, USA 43017-3395FF
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