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Hi,
 
We are trying to redefine what level of service I should be providing to
my patrons.  I am not affiliated with the Main Library and am a
one-person operation responsible for all aspects of running the Map
Library. The Map Library houses over 220,000 maps, 1,000 atlases, etc.
 
I have particularly focused on ArcView2 for several reasons.  I think
that "cheat  sheets" can be developed for some cd's that can generate
maps.  Second, ArcView2 is the software we have on hand.
 
1)  Are you learning or have you learned ArcView2 adequately to produce a
        map?
 
2)  Are you working with someone who has?
 
3)  Do you:
 
        a) make maps for patrons?
                if yes: 1) do you charge for them?
                        2) what kind of turnaround time do you provide?
 
        b) provide consultation if patrons have problems using ArcView2?
 
        c) point them to the computer and say good luck?
 
        d) differentiate between faculty, staff, students, and off-campus
                users in terms of level of service provided?
 
4)  If a patron comes in and needs a map that you can't provide (maybe
        due to scale or desired detail and its unlikely to be available
        anywhere else), what do you say or do?
 
5)  What level of service (ie mapmaking) do you think we (as Map
        Librarians) should be providing to our patrons?
 
 
I'm looking forward to your responses.  Please respond directly to me and
I'll summarize for the list.
 
Thanks,
 
Janet Collins
Huxley Map Library
Western Washington University
 
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