----------------------------Original message---------------------------- Dear Albert, Graham Gill, product manager in our Cheltenham office, tells me that we are now paying a support desk company to provide technical support for our electronic products (this is a service for the whole of HarperCollins and not just Bartholomew). You should try contacting them if your software is still not working - phone 44 1923 208497 or 44 1923 208481. Version 1.1 (and onwards) has these numbers printed on the manual. Graham also says that if the problem still can not be fixed, then there will be no problem about refunding your money. regards, Tim Rideout Bartholomew